Effective date: November 4, 2026
This Privacy Policy explains how AGEVAC Heating and Cooling, LLC (“AGEVAC,” “we,” “our” or “us”) collects, uses and protects information when you visit our website, contact us or book heating and cooling service with us. By using our website, you agree to the practices described in this policy.
Information we collect
Information you give us. When you fill out a form, call, text, email or book online, we may collect your name, phone number, email address, service address, ZIP code, details about your heating or cooling system and any message you send us.
Online booking and customer portal. Our online booking and customer portal are provided by Housecall Pro. Information you enter there is used to schedule and manage your service and is also handled under Housecall Pro’s own privacy policy.
Information collected automatically. When you visit our website, we and our service providers may collect your IP address, browser type, device type, pages viewed, the site that referred you and the time of your visit. This information is collected through cookies and similar technologies.
How we use your information
We use the information we collect to:
- Respond to your calls, messages and service requests
- Schedule appointments and perform heating and cooling service
- Send appointment confirmations, reminders, estimates, invoices and receipts
- Process payments and keep service and warranty records
- Share occasional offers and seasonal reminders, which you can opt out of at any time
- Improve our website, services and customer experience
- Meet our legal, tax and accounting obligations
Text messages
If you give us a mobile phone number, we may send text messages about your appointments, estimates, invoices and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving messages or HELP for help. We do not sell or share your mobile phone number or text messaging consent with third parties or affiliates for marketing or promotional purposes.
How we share information
We do not sell your personal information. We share information only as needed to run our business, including with:
- Service providers that help us with scheduling, payments, website hosting, analytics, communications and customer reviews
- Equipment manufacturers and distributors when needed to register equipment or process a warranty
- Government agencies or other parties when required by law or to protect our rights, customers or employees
- A buyer or successor if our business is sold or reorganized
Cookies and analytics
Our website may use cookies and analytics tools, such as Google Analytics, to understand how visitors use our site and to improve it. You can set your browser to refuse or delete cookies, though some features of the site may not work as intended. You can learn more about how Google uses data at Google’s partner sites policy.
Third party content and links
Our website includes content and tools from other companies, such as customer review widgets, embedded videos, a translation tool and links to utility and government programs. These companies have their own privacy practices, and we are not responsible for the content or policies of other websites.
How we protect and keep information
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep information for as long as needed to provide service, maintain service and warranty records and meet legal requirements.
Your choices and rights
You may ask us to review, correct or delete the personal information we hold about you, or to stop sending you marketing messages, by contacting us using the information below. Nevada residents may submit a request directing us not to sell their covered information. We do not sell covered information, but we will respond to any request we receive.
Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and change the effective date above.
Contact us
If you have questions about this Privacy Policy or how we handle your information, please call us at (702) 720-0161 or email [email protected].
